We’re sorry to hear that your parcel hasn’t arrived or appears to be missing. If your order is delayed or you believe your parcel may be lost, please contact us here and our team will lodge an investigation with the courier on your behalf....

We&#x2019;re sorry to hear that your parcel hasn&#x2019;t arrived or appears to be missing.If your order is delayed or you believe your parcel may be lost, please contact us <a href="https://connor.gorgias.help/en-GB/contact" style=" text-decoration: none;" target="_blank" rel="noopener noreferrer">here</a> and our team will lodge an investigation with the courier on your behalf.

My tracking says my order has been delivered but I haven't received it, what do I do?

There are a few common reasons why a parcel may not be successfully delivered. These can include: the shipping address provided was incorrect or incomplete important address details were missing, such as a business name the parcel was not...

There are a few common reasons why a parcel might not be successfully delivered:&#xA0;<ul><li style="font-size: 16px;">The shipping address provided was incorrect or incomplete&#xA0;</li><li style="font-size: 16px;">The parcel was not collected from the post office within 10 business days&#xA0;</li><li style="font-size: 16px;">It was delivered to the wrong address due to address errors or courier misrouting&#xA0;</li></ul>What happens if my parcel can&#x2019;t be delivered? If a delivery attempt fails for any of the reasons above, the parcel is typically marked as &#x201C;Return to Sender&#x201D; and sent back to our warehouse. Once received we normally reach out to confirm delivery details so we can reship this to you.&#xA0;What should I do next?&#xA0; If your parcel is being returned to us or you believe there was an issue with delivery, please reach out <a href="https://connor.gorgias.help/en-GB/contact" target="_blank" rel="noopener noreferrer">here</a> with your order number and any relevant details. We&#x2019;ll investigate the issue and work with you to arrange a resolution as quickly as possible.

Why was my delivery returned to sender?

While our warehouse team takes great care when packing and dispatching orders, occasional errors can happen. If you’ve received an item that is damaged , incorrect , or not what you ordered , please contact us as soon as possible so we can help...

While our warehouse team takes great care in packing and dispatching orders accurately, occasional human errors can occur.&#xA0;If you&#x2019;ve received an item that is damaged, incorrect, or not what you ordered, please get in touch with us as soon as possible <a href="https://connor.gorgias.help/en-GB/contact" target="_blank" rel="noopener noreferrer">here</a> and include the following details:<ul><li style="font-size: 16px;">Your order number&#xA0;</li><li style="font-size: 16px;">A brief description of the issue&#xA0;</li><li style="font-size: 16px;">Photos of the item (if damaged or incorrect)</li></ul>Our team will investigate the matter promptly and work to fast-track a resolution for you!

What should I do if I received a damaged or incorrect item?

Available Monday to Friday 9am to 5pm (Australian Eastern Standard Time) excluding public holidays

Connor

Delivery

Shipping and Delivery

Careers

Can I leave feedback about my experience in store?

Where can I find my closest store?

Social Responsibility

Do you work with any charitable organisations?

Feedback, Stores & Social Responsibility

Checking stock at your local Connor store

Can I leave feedback on a product?

How do I know what size I am?

Product & Sizing

Why isn’t my item available for Click and Collect?

Can I cancel my Click and Collect order?

How can I return a Click and Collect order?

How does Click and Collect work?

Click and Collect

How do I update my account details or reset my password?

Where can I see my order history?

How do I get access to your emails and promotions?

Why can’t I sign into my account?

How do I unsubscribe from marketing emails?

My Account

How do I apply a discount code?

How can I get 20% off my first order?

I forgot to apply my discount code to my order, what can I do?

Why isn't my discount code working?

Why haven't I received my welcome code?

Discounts Codes & Promotions

Can I change or cancel my order?

Why has my order been cancelled?

I haven't received an order confirmation, has my order gone through?

If there is a problem with my order, who do I contact?

I'm having issues at checkout, can I please get help?

Checkout & Confirmation

Ordering Online

Can I change my delivery address once I've placed my order?

Where can you deliver my order to?

How long will it take for my order to arrive?

What are your delivery options?

What is authority to leave?

How can I track my order?

Shipping

When will I receive my refund?

How will I be refunded?

Will I be refunded for shipping charges?

Refunds

I've lost my proof of purchase, what should I do?

What is Connor's policy on returns and exchanges?

I received a faulty item, what can I do?

Can I exchange my items online?

Return Policy

Why can’t I lodge my return online?

Have you received my return?

How do I return an online order?

Return Process

Returns and Refunds

What if I lose my gift card?

Can I return an item purchased with a gift card?

Can I use more than one gift card per order?

How can I purchase a gift card?

How do I use my gift card?

What should I do if I haven't received my gift card?

How do I check my gift card balance?

Gift Cards

Can I use more than one payment method?

Why was my payment declined?

What currency will I be charged in?

Can I get a refund if an item I purchased is now on sale?

Why have I been charged incorrectly?

What payment methods do you accept?

Payment

Payment and Gift Cards