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Connor

While our warehouse team takes great care in packing and dispatching orders accurately, occasional human errors can occur.&#xA0;If you&#x2019;ve received an item that is damaged, incorrect, or not what you ordered, please get in touch with us as soon as possible <a href="https://connor.gorgias.help/en-GB/contact" target="_blank" rel="noopener noreferrer">here</a> and include the following details:<ul><li style="font-size: 16px;">Your order number&#xA0;</li><li style="font-size: 16px;">A brief description of the issue&#xA0;</li><li style="font-size: 16px;">Photos of the item (if damaged or incorrect)</li></ul>Our team will investigate the matter promptly and work to fast-track a resolution for you!

While our warehouse team takes great care when packing and dispatching orders, occasional errors can happen. If you’ve received an item that is damaged , incorrect , or not what you ordered , please contact us as soon as possible so we can help resolve the issue quickly. What information do I need to provide? To help us investigate and fast-track a resolution, please contact us here and include: your order number a brief description of the issue photos of the item , if it is damaged or incorrect Can I submit a return request instead? Yes, you can also lodge a faulty return request through our returns portal: Australian customers: Returns Portal here New Zealand customers: NZ Returns Portal here What happens next? Once we receive your request, our team will review the details and investigate the issue as quickly as possible. We’ll then work to provide the best resolution available. Need help? If you’re unsure whether your item should be reported as damaged, faulty, or incorrect, please contact our team here and we’ll be happy to assist.

What should I do if I received a damaged or incorrect item?

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What should I do if I received a damaged or incorrect item?Updated 2 months ago