Available Monday to Friday 9am to 5pm (Australian Eastern Standard Time) excluding public holidays

Connor

We&#x2019;re sorry to hear that your parcel hasn&#x2019;t arrived or appears to be missing.If your order is delayed or you believe your parcel may be lost, please contact us <a href="https://connor.gorgias.help/en-GB/contact" style=" text-decoration: none;" target="_blank" rel="noopener noreferrer">here</a> and our team will lodge an investigation with the courier on your behalf.

We’re sorry to hear that your parcel hasn’t arrived or appears to be missing. If your order is delayed or you believe your parcel may be lost, please contact us here and our team will lodge an investigation with the courier on your behalf. Investigation timeframe Please note that Australia Post typically advises that investigations for missing items can take up to 10 business days to complete. While they may initiate inquiries sooner, a formal investigation is generally triggered if a parcel has not arrived 10 business days after the expected delivery date. If you need your items urgently If you need your items sooner, you’re welcome to place a new order while the investigation is underway. Need help? When contacting us, it may be helpful to include your order number and any tracking updates you’ve received so our team can assist you as quickly as possible.

My tracking says my order has been delivered but I haven't received it, what do I do?

Shipping and Delivery

Delivery

Careers

Can I leave feedback about my experience in store?

Where can I find my closest store?

Social Responsibility

Do you work with any charitable organisations?

Feedback, Stores & Social Responsibility

Checking stock at your local Connor store

Can I leave feedback on a product?

How do I know what size I am?

Product & Sizing

Why isn’t my item available for Click and Collect?

Can I cancel my Click and Collect order?

How can I return a Click and Collect order?

How does Click and Collect work?

Click and Collect

How do I update my account details or reset my password?

Where can I see my order history?

How do I get access to your emails and promotions?

Why can’t I sign into my account?

How do I unsubscribe from marketing emails?

My Account

How do I apply a discount code?

How can I get 20% off my first order?

I forgot to apply my discount code to my order, what can I do?

Why isn't my discount code working?

Why haven't I received my welcome code?

Discounts Codes & Promotions

Can I change or cancel my order?

Why has my order been cancelled?

I haven't received an order confirmation, has my order gone through?

If there is a problem with my order, who do I contact?

I'm having issues at checkout, can I please get help?

Checkout & Confirmation

Ordering Online

Can I change my delivery address once I've placed my order?

Where can you deliver my order to?

How long will it take for my order to arrive?

What are your delivery options?

What is authority to leave?

How can I track my order?

Shipping

Why was my delivery returned to sender?

What should I do if I received a damaged or incorrect item?

When will I receive my refund?

How will I be refunded?

Will I be refunded for shipping charges?

Refunds

I've lost my proof of purchase, what should I do?

What is Connor's policy on returns and exchanges?

I received a faulty item, what can I do?

Can I exchange my items online?

Return Policy

Why can’t I lodge my return online?

Have you received my return?

How do I return an online order?

Return Process

Returns and Refunds

What if I lose my gift card?

Can I return an item purchased with a gift card?

Can I use more than one gift card per order?

How can I purchase a gift card?

How do I use my gift card?

What should I do if I haven't received my gift card?

How do I check my gift card balance?

Gift Cards

Can I use more than one payment method?

Why was my payment declined?

What currency will I be charged in?

Can I get a refund if an item I purchased is now on sale?

Why have I been charged incorrectly?

What payment methods do you accept?

Payment

Payment and Gift Cards

My tracking says my order has been delivered but I haven't received it, what do I do?Updated 2 months ago