Checkout & Confirmation
Can I change or cancel my order?
We understand that sometimes you might need to make changes to your order. To ensure your order is processed and delivered as quickly as possible, we aren’t able to modify or cancel orders once they’ve been placed, as the details are sent...
Why has my order been cancelled?
We do our very best to keep the stock levels shown on our website as accurate and up to date as possible. However, on rare occasions, an item may become unavailable after an order has been placed, or we may identify a quality control issue that...
I haven't received an order confirmation, has my order gone through?
Order Confirmation and Tracking Once your order has been successfully placed, you will receive an order confirmation email within one hour. You can also view your order confirmation and check the status of your order by logging into your Connor...
If there is a problem with my order, who do I contact?
Need Help with Your Order? We strive to provide the best possible experience, but we understand that sometimes issues can occur. If you experience any problems with your order, please contact us here . To help us resolve your issue quickly, please...
I'm having issues at checkout, can I please get help?
If you’re experiencing issues at checkout, there can be a few different reasons why this may be happening. Before contacting us, we recommend trying the troubleshooting steps below, as they may help resolve the issue quickly. Steps to try Please...