I haven't received an order confirmation, has my order gone through?Updated 2 months ago

Once your order has been successfully placed, you will receive an order confirmation email within one hour.

You can also view your order confirmation and check the status of your order by logging into your Connor account and navigating to the Orders section.

If you haven’t received your confirmation email, please check the following:

• Your email may have landed in your junk or spam folder.
• There may be a spelling error in the email address provided.
• There could be system delays or technical issues.
• Your order may not have been received or completed.

If you have not received your order confirmation within 24 hours, please contact us here for assistance.

If you need another copy of your invoice or receipt and can’t find your original order confirmation in your inbox, you can contact our team here and we will retrieve this for you. 

Please have your order details ready (such as your name, email address, or order number) to help us locate your purchase.