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Return Process
Why can’t I lodge my return online?
If you’re having trouble lodging your return online, we’re here to help. To access the returns portal, you’ll need the correct order details entered exactly as they appear on your order New Zealand customers can use the returns portal here . What...
Have you received my return?
We’ll keep you informed throughout the return process to help make things as smooth as possible. Tracking your return To help us process your return as quickly as possible, we recommend lodging it through our returns portal. New Zealand customers...
How do I return an online order?
We want you to be completely satisfied with your purchase. Below are the available options for refunds or exchanges. In-Store Returns and Exchanges You're welcome to return or exchange items at any Connor store within 365 days of purchase,...