Available Monday to Friday 9am to 5pm (Australian Eastern Standard Time) excluding public holidays

Connor

We want you to love your purchase. If something isn&#x2019;t quite right, we offer flexible return options for eligible items.For online orders, eligible items can be returned within 365 days of purchase.<h3 style="line-height: 1;" id="australian-customers">Australian customers</h3>You can submit a return through our returns portal&#xA0;<a href="https://www.connor.com.au/au/create-return" target="_blank" rel="noopener noreferrer">here</a>.<h3 style="line-height: 1;" id="new-zealand-customers">New Zealand customers</h3>You can submit a return through our returns portal&#xA0;<a href="https://www.connor.com.au/nz/create-return" target="_blank" rel="noopener noreferrer">here</a>.&#xA0;<h3 style="line-height: 1;" id="international-customers">International Customers </h3>If you&#x2019;re returning your order from an international location, please send your parcel to the below address and include your name and order number (starting with CW) in the parcel.Toll Global Logistics RFC Entrance 2, via Innovation Way Warehouse 5/35 Yarrunga Street Prestons NSW 2170 AustraliaIf you need any assistance, you can contact us <a href="https://connor.gorgias.help/en-GB/contact" target="_blank" rel="noopener noreferrer">here</a>.

We want you to be completely satisfied with your purchase. Below are the available options for refunds or exchanges. In-Store Returns and Exchanges You're welcome to return or exchange items at any Connor store within 365 days of purchase, provided the following conditions are met: The item is in its original condition Swing tags are still attached You present a copy of the invoice Find your nearest AU store here . Find your nearest NZ store here . Please note: Purchases made in-store cannot be returned or exchanged through our online store. Online Returns If you're unable to visit a store, you can return your item(s) to our online warehouse within 365 days of purchase. Return options vary depending on your location: Australian Customers Submit your return through our Australian Returns Portal . New Zealand Customers Use our New Zealand Returns Portal to return your item(s). International Customers Please post your return to the following address: Toll Global Logistics RFC Entrance 2, via Innovation Way Warehouse 5/35 Yarrunga Street Prestons NSW 2170 Australia Online Exchanges Unfortunately, we are currently unable to offer online exchanges. If you would like a different size, color, or item, please place a new online order and return the original item for a refund. Full Returns Policy For more information, please refer to our Returns & Exchanges Policy .

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How do I return an online order?Updated 2 months ago

Australian customers

New Zealand customers

International Customers