If you’ve lost your proof of purchase, don’t worry! We may still be able to help locate your transaction. Please provide as much information as possible so we can assist you more quickly. Online purchases For online orders, your order confirmation...

If you&#x2019;ve lost your proof of purchase, don&#x2019;t worry, we may still be able to help.The more information you can provide, the better chance we have of locating your transaction.How do I find proof of purchase for an online order?For online purchases, your order confirmation email and tax invoice email act as your proof of purchase.Please check your:<ul><li data-list-item-id="e558be763a43cf6991fded7873000f8f0" style="font-size: 16px;">Inbox</li><li data-list-item-id="edb7009939c0551fde402046745e9fc9d" style="font-size: 16px;">Spam folder</li><li data-list-item-id="eac30e326db0ce00fd5c51c15126485c1" style="font-size: 16px;">Junk folder</li></ul>If you placed your order while signed in to your account, you may also be able to view your purchase history by logging in online.What if I didn&#x2019;t receive my online receipt?If you can&#x2019;t find your receipt, please try the following first:<ul><li data-list-item-id="efe491d31f2a276a82b3eadb202f20570" style="font-size: 16px;">Check your spam or junk folder</li><li data-list-item-id="e902aee7d47e207591e031b56bea9343c" style="font-size: 16px;">Log in to your online account to view your order history, if you were signed in when you placed the order</li></ul>If you&#x2019;re still unable to locate your receipt, please contact us <a href="https://connor.gorgias.help/en-GB/contact" style=" text-decoration: none;" target="_blank" rel="noopener noreferrer">here</a> for help.How do I find proof of purchase for an in-store purchase?If you requested a digital receipt in-store, it may have been sent to you by email or SMS.Please check your:<ul><li data-list-item-id="ecd39d6db748aae0be6db1681d9572616" style="font-size: 16px;">Email inbox</li><li data-list-item-id="e17cd6a143fef943a116c473b90ba9bd7" style="font-size: 16px;">Spam folder</li><li data-list-item-id="e6eaa7e2ab80c956b007c5f51f88b17a0" style="font-size: 16px;">Junk folder</li><li data-list-item-id="e4b87f19f00d3affabac3d95265ec272c" style="font-size: 16px;">SMS messages</li></ul>If you need a receipt reprint, you&#x2019;ll need to visit the same store where the purchase was made. The store team may be able to locate your transaction and reprint your receipt for you.If the store you originally purchased from has closed down, please contact us <a href="https://connor.gorgias.help/en-GB/contact" style=" text-decoration: none;" target="_blank" rel="noopener noreferrer">here</a> and we can check whether the receipt can be re-sent to your email address.

I've lost my proof of purchase, what should I do?

We want you to enjoy your purchases and your shopping experience with Connor. That's why we offer a 365-day return policy for change-of-mind purchases, including sale items, as long as your item meets the conditions below. Return Options You can...

We want you to enjoy your purchases and your shopping experience with Connor. That&apos;s why we offer a 365-day return policy for change-of-mind purchases, including sale items, as long as your item meets the conditions below.<h4 id="return-options">Return Options</h4>You can return your online order in one of two ways:<ul><li style="font-size: 16px;">In-Store: Return your online order for free at any Connor store.</li><li style="font-size: 16px;">Online: Lodge a return via our returns portal <a href="https://www.connor.com.au/au/create-return" target="_blank" rel="noopener noreferrer">here</a> or NZ Returns Portal <a href="https://www.connor.com.au/nz/create-return" style=" text-decoration: none;">here</a> and follow the prompts. (Faulty items can be lodged through the portal with photographic evidence)</li></ul>Note:&#xA0;In-store purchases cannot be returned online. They must be returned at a Connor store.Refund EligibilityTo qualify for a refund, please ensure the following:<ul><li style="font-size: 16px;">The return is lodged within 365 days from the date of purchase.</li><li style="font-size: 16px;">You have valid proof of purchase.</li><li style="font-size: 16px;">The item is unworn, unwashed, and in original condition with the swing ticket attached.</li></ul><h4 id="exchanges">Exchanges</h4>We are unable to process exchanges online. However, you&apos;re welcome to:<ul><li style="font-size: 16px;">Return change of mind items for a refund.</li><li style="font-size: 16px;">Purchase the correct size or item separately through our website.</li></ul>For in-store exchanges, visit any Connor store. We recommend calling ahead to confirm stock availability.<h4 id="items-not-eligible-for-return">Items Not Eligible for Return</h4>Underwear: For health reasons, returns are not accepted unless there is a manufacturing fault.<h4 id="returns-without-receipt-or-tags">Returns Without Receipt or Tags</h4>If you no longer have the receipt or the swing ticket is missing, you may still return items in-store only for:<ul><li style="font-size: 16px;">An exchange, or</li><li style="font-size: 16px;">A credit note (provided the garments are unworn).</li></ul><h4 id="processing-times">Processing Times</h4>Returns are typically processed within 1-2 business days of arriving at our warehouse. During high-volume periods delays may occur. If your refund has not been received after your return was delivered, please contact us here.<h2 id="international-returns">International Returns</h2><h4 id="international-return-costs">International Return Costs</h4>Customers outside Australia and New Zealand are responsible for organising and covering the cost of their return. Please send your return to the below address:&#xA0;<h4 id="toll-global-logistics-rfc">Toll Global Logistics RFC</h4>Entrance 2, via Innovation WayWarehouse 5/35 Yarrunga StreetPrestons NSW 2170Australia<h4 id>&#xA0;</h4><h4 id="paypal-returns">PayPal Returns</h4>Items purchased via PayPal can be returned in-store or by post.If returning in-store, the following three forms of ID are required:<ul><li style="font-size: 16px;">Proof of Purchase &#x2013; Name on ID must match the receipt.</li><li style="font-size: 16px;">Photo ID &#x2013; Must match the name on the online receipt.</li><li style="font-size: 16px;">Credit Card &#x2013; If requesting a refund to card, the name must match your receipt and ID.</li></ul><h4 id="afterpay-returns">Afterpay Returns</h4>Items purchased using Afterpay can be returned either in-store or through our online returns portal.Once your refund is processed by us, Afterpay will update your payment plan accordingly. The last payment is adjusted first. For example:If a refund reduces your balance, your final installment(s) may be reduced or removed.Payments already made will not be refunded unless they exceed the refund amount.Please allow up to 7 business days for the refund to appear, depending on your financial institution. For queries, contact Afterpay directly.If you need further assistance, please contact our team <a href="https://connor.gorgias.help/en-GB/contact" target="_blank" rel="noopener noreferrer">here</a>.

What is Connor's policy on returns and exchanges?

We take pride in the quality of every Connor product and carefully inspect all items before they leave our warehouse. However, if you believe you’ve received an item with a manufacturing fault, we’re here to help. How do I report a faulty item? If...

We take pride in the quality of every Connor product and carefully inspect all items before they leave our warehouse.&#xA0;However, if you believe you&#x2019;ve received an item with a manufacturing fault, we&#x2019;re here to help. You can lodge a faulty return through our returns portal <a href="https://www.connor.com.au/au/create-return" target="_blank" rel="noopener noreferrer">here</a>.&#xA0;To help us assess the issue as quickly as possible, we may ask you to provide photos of the fault.Please note that while images can help with the initial review, we can&#x2019;t always confirm whether an item is faulty based on photos alone.

I received a faulty item, what can I do?

Unfortunately, our online store is unable to process exchanges. Can I exchange my item in store? Yes, if you would like to exchange an item, please visit your local Connor store and bring your invoice with you. Our in-store team will be happy to...

At this stage, our online store is unable to process direct exchanges.&#xA0;If you&apos;re looking for an exchange, you will need to:<ul><li style="font-size: 16px;">Return your original item for a refund in line with our <a href="https://www.connor.com.au/au/returns-policy" target="_blank" rel="noopener noreferrer">returns policy</a>.</li><li style="font-size: 16px;">Place a new order online for the correct size or preferred item.&#xA0;</li></ul>Alternatively, you can head into your nearest store to process the exchange.If you have any questions about the returns process, please contact us <a href="https://connor.gorgias.help/en-GB/contact" target="_blank" rel="noopener noreferrer">here</a>.

Can I exchange my items online?

Available Monday to Friday 9am to 5pm (Australian Eastern Standard Time) excluding public holidays

Connor

Return Policy

Returns and Refunds

Careers

Can I leave feedback about my experience in store?

Where can I find my closest store?

Social Responsibility

Do you work with any charitable organisations?

Feedback, Stores & Social Responsibility

Checking stock at your local Connor store

Can I leave feedback on a product?

How do I know what size I am?

Product & Sizing

Why isn’t my item available for Click and Collect?

Can I cancel my Click and Collect order?

How can I return a Click and Collect order?

How does Click and Collect work?

Click and Collect

How do I update my account details or reset my password?

Where can I see my order history?

How do I get access to your emails and promotions?

Why can’t I sign into my account?

How do I unsubscribe from marketing emails?

My Account

How do I apply a discount code?

How can I get 20% off my first order?

I forgot to apply my discount code to my order, what can I do?

Why isn't my discount code working?

Why haven't I received my welcome code?

Discounts Codes & Promotions

Can I change or cancel my order?

Why has my order been cancelled?

I haven't received an order confirmation, has my order gone through?

If there is a problem with my order, who do I contact?

I'm having issues at checkout, can I please get help?

Checkout & Confirmation

Ordering Online

Can I change my delivery address once I've placed my order?

Where can you deliver my order to?

How long will it take for my order to arrive?

What are your delivery options?

What is authority to leave?

How can I track my order?

Shipping

My tracking says my order has been delivered but I haven't received it, what do I do?