What is Connor's policy on returns and exchanges?Updated 2 months ago

We want you to enjoy your purchases and your shopping experience with Connor. That's why we offer a 365-day return policy for change-of-mind purchases, including sale items, as long as your item meets the conditions below.

Return Options

You can return your online order in one of two ways:

• In-Store: Return your online order for free at any Connor store.
• Online: Lodge a return via our returns portal here or NZ Returns Portal here and follow the prompts. (Faulty items can be lodged through the portal with photographic evidence)

Note: In-store purchases cannot be returned online. They must be returned at a Connor store.

Refund Eligibility

To qualify for a refund, please ensure the following:

• The return is lodged within 365 days from the date of purchase.
• You have valid proof of purchase.
• The item is unworn, unwashed, and in original condition with the swing ticket attached.

Exchanges

We are unable to process exchanges online. However, you're welcome to:

• Return change of mind items for a refund.
• Purchase the correct size or item separately through our website.

For in-store exchanges, visit any Connor store. We recommend calling ahead to confirm stock availability.

Items Not Eligible for Return

Underwear: For health reasons, returns are not accepted unless there is a manufacturing fault.

Returns Without Receipt or Tags

If you no longer have the receipt or the swing ticket is missing, you may still return items in-store only for:

• An exchange, or
• A credit note (provided the garments are unworn).

Processing Times

Returns are typically processed within 1-2 business days of arriving at our warehouse. During high-volume periods delays may occur. If your refund has not been received after your return was delivered, please contact us here.

International Returns

International Return Costs

Customers outside Australia and New Zealand are responsible for organising and covering the cost of their return. Please send your return to the below address: 

Toll Global Logistics RFC

Entrance 2, via Innovation Way

Warehouse 5/35 Yarrunga Street

Prestons NSW 2170

Australia

PayPal Returns

Items purchased via PayPal can be returned in-store or by post.

If returning in-store, the following three forms of ID are required:

• Proof of Purchase – Name on ID must match the receipt.
• Photo ID – Must match the name on the online receipt.
• Credit Card – If requesting a refund to card, the name must match your receipt and ID.

Afterpay Returns

Items purchased using Afterpay can be returned either in-store or through our online returns portal.

Once your refund is processed by us, Afterpay will update your payment plan accordingly. The last payment is adjusted first. For example:

If a refund reduces your balance, your final installment(s) may be reduced or removed.

Payments already made will not be refunded unless they exceed the refund amount.

Please allow up to 7 business days for the refund to appear, depending on your financial institution. For queries, contact Afterpay directly.

If you need further assistance, please contact our team here.