At this time, you cannot split payment across multiple payment methods for a single order. The only exception is when using a gift card together with one other payment method. Using a gift card with another payment method If you have a gift card,...

You cannot use multiple payment methods to pay for your order, except when combining a gift card with another payment method.&#xA0;If you have a gift card, you can apply its balance at checkout and pay any remaining amount using a single additional payment method, such as a credit card, PayPal, or Afterpay.&#xA0;If you have any questions or need assistance with your payment, please contact us <a href="https://connor.gorgias.help/en-GB/contact" target="_blank" rel="noopener noreferrer" id="isPasted">here</a>.

Can I use more than one payment method?

If your payment didn’t go through, it may be due to one of the following common reasons: Incorrect payment details: Please double-check that your card number, expiry date, CVV, and billing address are entered correctly. Card restrictions: Some...

<section itemprop="articleBody" id="isPasted">If your payment didn&#x2019;t go through or is showing as rejected, it may be due to one of the following common reasons:<ul data-start="274" data-end="966"><li data-start="274" data-end="412">Incorrect payment details: Please double-check that your card number, expiry date, CVV, and billing address are entered correctly.</li><li data-start="413" data-end="510">Card restrictions: Some cards may have restrictions on online or international purchases.</li><li data-start="511" data-end="595">Insufficient funds: Ensure there are enough available funds in your account.</li><li data-start="596" data-end="735">Bank authorisation issues: Occasionally, your bank may block a transaction as a precaution and require you to approve the purchase.</li><li data-start="736" data-end="966">Technical issues: Temporary connection or browser issues can sometimes prevent a payment from processing successfully. Try clearing your browser&#x2019;s cache and cookies, switching to a different browser, or using another device.</li></ul>If you&#x2019;ve checked all the above and are still having trouble, we recommend:<ul data-start="1045" data-end="1197"><li data-start="1045" data-end="1146">Contacting your bank or payment provider to ensure the payment is not being blocked on their end.</li><li data-start="1147" data-end="1197">Trying a different payment method at checkout.</li></ul>If the issue continues, please contact our team <a href="https://connor.gorgias.help/en-GB/contact" style=" text-decoration: none;" target="_blank" rel="noopener noreferrer">here</a> and we&#x2019;ll be happy to help troubleshoot the problem with you.</section>

Why was my payment declined?

All prices on our website are displayed and charged in the local currency based on your location. Currency by region Region Currency charged Australia and international AUD (Australian Dollars) New Zealand NZD (New Zealand Dollars) Additional...

All prices on our Australian website are shown and charged in Australian Dollars (AUD), and all prices on our New Zealand website are shown and charged in New Zealand Dollars (NZD).If you are shopping from outside these regions, your bank or payment provider may apply a currency conversion fee or other international transaction charges. We recommend checking with your bank or payment provider for more information about any applicable fees.&#xA0;For reference, the currency shown at checkout is the currency you will be charged in at the time of purchase.

What currency will I be charged in?

We understand it can be frustrating when an item you recently purchased goes on sale. As prices can change over time due to sales, special offers, and limited-time promotions, we’re unable to provide price adjustments or refunds for the difference...

We understand it can be frustrating when an item you recently purchased goes on sale.As prices can change over time due to sales, special offers, and limited-time promotions, we&#x2019;re unable to provide price adjustments or refunds for the difference once an order has been placed.<h2 id="isPasted"><a href="https://connor.zendesk.com/hc/en-us/articles/7867397818895-Can-I-get-a-refund-if-an-item-I-purchased-is-now-on-sale#h_01KRAMV5QJ3RS2PQP17SDEJSKB" style=" text-decoration: none;"></a></h2>Please note that we cannot:<ul><li style="font-size: 16px;">Refund the difference if an item is reduced in price after purchase</li><li style="font-size: 16px;">Adjust the price of an item after your order has been placed</li><li style="font-size: 16px;">Provide advance notice of upcoming promotions, discounts, or sales</li></ul>If you have any questions about a current promotion, please contact our team <a href="https://connor.gorgias.help/en-GB/contact" target="_blank" rel="noopener noreferrer">here</a> before placing your order and we&#x2019;ll be happy to assist.

Can I get a refund if an item I purchased is now on sale?

If you believe you’ve been charged incorrectly, we’re here to help. Please contact us here so our team can investigate the issue as quickly as possible. What to include When getting in touch, please provide: your order number or receipt copy if...

If you believe you&#x2019;ve been charged incorrectly, we&#x2019;re here to help. Please contact us <a href="https://connor.gorgias.help/en-GB/contact" target="_blank" rel="noopener noreferrer">here</a> with the below information so we can look into this for you.<ul><li style="font-size: 16px;">Your online order number or invoice</li><li style="font-size: 16px;">If an in-store purchase, a brief summary of the charge you believe is incorrect and a copy of your receipt&#xA0;</li></ul>

Why have I been charged incorrectly?

At Connor, we offer a range of convenient payment options online. We currently accept: VISA MasterCard American Express PayPal Afterpay Apple Pay Zip Connor Gift Cards Where can I see my payment method? You’ll be able to select your payment method...

At Connor, we offer a range of convenient payment options online.&#xA0;We currently accept:<ul><li style="font-size: 16px;">VISA</li><li style="font-size: 16px;">MasterCard</li><li style="font-size: 16px;">American Express</li><li style="font-size: 16px;">PayPal</li><li style="font-size: 16px;">Afterpay</li><li style="font-size: 16px;">Apple Pay</li><li style="font-size: 16px;">Zip</li><li style="font-size: 16px;">Connor Gift Cards</li></ul>You&#x2019;ll be able to select your payment method once all required details have been entered. This includes completing your delivery information and choosing your shipping method. Once these steps are done, the payment options will automatically appear so you can finalise checkout.If you experience any issues at checkout or have questions about a specific payment method, please contact our team <a href="https://connor.gorgias.help/en-GB/contact" target="_blank" rel="noopener noreferrer">here</a>.&#xA0;

What payment methods do you accept?

Available Monday to Friday 9am to 5pm (Australian Eastern Standard Time) excluding public holidays

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