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Connor

If you believe you&#x2019;ve been charged incorrectly, we&#x2019;re here to help. Please contact us <a href="https://connor.gorgias.help/en-GB/contact" target="_blank" rel="noopener noreferrer">here</a> with the below information so we can look into this for you.<ul><li style="font-size: 16px;">Your online order number or invoice</li><li style="font-size: 16px;">If an in-store purchase, a brief summary of the charge you believe is incorrect and a copy of your receipt&#xA0;</li></ul>

If you believe you’ve been charged incorrectly, we’re here to help. Please contact us here so our team can investigate the issue as quickly as possible. What to include When getting in touch, please provide: your order number or receipt copy if in-store a brief summary of the charge you believe is incorrect What happens next? Once we receive your message, our team will review the details and get back to you as soon as possible.

Why have I been charged incorrectly?

Payment and Gift Cards

Payment

Careers

Can I leave feedback about my experience in store?

Where can I find my closest store?

Social Responsibility

Do you work with any charitable organisations?

Feedback, Stores & Social Responsibility

Checking stock at your local Connor store

Can I leave feedback on a product?

How do I know what size I am?

Product & Sizing

Why isn’t my item available for Click and Collect?

Can I cancel my Click and Collect order?

How can I return a Click and Collect order?

How does Click and Collect work?

Click and Collect

How do I update my account details or reset my password?

Where can I see my order history?

How do I get access to your emails and promotions?

Why can’t I sign into my account?

How do I unsubscribe from marketing emails?

My Account

How do I apply a discount code?

How can I get 20% off my first order?

I forgot to apply my discount code to my order, what can I do?

Why isn't my discount code working?

Why haven't I received my welcome code?

Discounts Codes & Promotions

Can I change or cancel my order?

Why has my order been cancelled?

I haven't received an order confirmation, has my order gone through?

If there is a problem with my order, who do I contact?

I'm having issues at checkout, can I please get help?

Checkout & Confirmation

Ordering Online

Can I change my delivery address once I've placed my order?

Where can you deliver my order to?

How long will it take for my order to arrive?

What are your delivery options?

What is authority to leave?

How can I track my order?

Shipping

My tracking says my order has been delivered but I haven't received it, what do I do?

Why was my delivery returned to sender?

What should I do if I received a damaged or incorrect item?

Delivery

Shipping and Delivery

When will I receive my refund?

How will I be refunded?

Will I be refunded for shipping charges?

Refunds

I've lost my proof of purchase, what should I do?

What is Connor's policy on returns and exchanges?

I received a faulty item, what can I do?

Can I exchange my items online?

Return Policy

Why can’t I lodge my return online?

Have you received my return?

How do I return an online order?

Return Process

Returns and Refunds

What if I lose my gift card?

Can I return an item purchased with a gift card?

Can I use more than one gift card per order?

How can I purchase a gift card?

How do I use my gift card?

What should I do if I haven't received my gift card?

How do I check my gift card balance?

Gift Cards

Can I use more than one payment method?

Why was my payment declined?

What currency will I be charged in?

Can I get a refund if an item I purchased is now on sale?

What payment methods do you accept?

Why have I been charged incorrectly?Updated 2 months ago