Available Monday to Friday 9am to 5pm (Australian Eastern Standard Time) excluding public holidays

Connor

We offer a range of shipping options depending on your location. Please see details below for your region.&#xA0;All orders are shipped via Australia Post and NZ Post for reliable and trackable delivery.<h3 id="australia">Australia</h3><h4 id="standard-shipping">Standard Shipping</h4>$5 for orders under $65 Free for orders over $65Delivery Time: 3&#x2013;8 business days* after dispatch<h4 id="express-shipping">Express Shipping</h4>$15 for all ordersDelivery Time: 1&#x2013;3 business days* after dispatch<h3 id="new-zealand">New Zealand</h3><h4 id="standard-shipping-1">Standard Shipping</h4>$20 for orders under $90 Free for orders over $90Delivery Time: 3&#x2013;8 business days* after dispatch<h3 id="international--uk">International &#x2013; UK&#xA0;</h3><h4 id="standard-shipping-2">Standard Shipping</h4>Flat rate: $30 on all ordersDelivery Time: 6&#x2013;10 business days* after dispatch

We offer a range of shipping options depending on your location. Please see details below for your region. All orders are shipped via Australia Post and NZ Post for reliable and trackable delivery. Australia Standard Shipping $5 for orders under $80 Free for orders over $80* Delivery Time: 3–5 business days* after dispatch Express Shipping $15 for orders under $80 $5 for orders over $80 Delivery Time: 1–3 business days* after dispatch *Free standard shipping is available only for customers who are logged into their registered account. Create an account here if you don’t have one. Delivery times may vary depending on your location. New Zealand Standard Shipping $20 for orders under $100 Free for orders over $100* Delivery Time: 3–8 business days* after dispatch *Free standard shipping is available only for customers who are logged into their registered account. Delivery times may vary depending on your location. International – UK Standard Shipping Flat rate: $30 on all orders Delivery Time: 6–10 business days* after dispatch Delivery times may vary depending on your location.

What are your delivery options?

Shipping and Delivery

Shipping

Careers

Can I leave feedback about my experience in store?

Where can I find my closest store?

Social Responsibility

Do you work with any charitable organisations?

Feedback, Stores & Social Responsibility

Checking stock at your local Connor store

Can I leave feedback on a product?

How do I know what size I am?

Product & Sizing

Why isn’t my item available for Click and Collect?

Can I cancel my Click and Collect order?

How can I return a Click and Collect order?

How does Click and Collect work?

Click and Collect

How do I update my account details or reset my password?

Where can I see my order history?

How do I get access to your emails and promotions?

Why can’t I sign into my account?

How do I unsubscribe from marketing emails?

My Account

How do I apply a discount code?

How can I get 20% off my first order?

I forgot to apply my discount code to my order, what can I do?

Why isn't my discount code working?

Why haven't I received my welcome code?

Discounts Codes & Promotions

Can I change or cancel my order?

Why has my order been cancelled?

I haven't received an order confirmation, has my order gone through?

If there is a problem with my order, who do I contact?

I'm having issues at checkout, can I please get help?

Checkout & Confirmation

Ordering Online

Can I change my delivery address once I've placed my order?

Where can you deliver my order to?

How long will it take for my order to arrive?

What is authority to leave?

How can I track my order?

My tracking says my order has been delivered but I haven't received it, what do I do?

Why was my delivery returned to sender?

What should I do if I received a damaged or incorrect item?

Delivery

When will I receive my refund?

How will I be refunded?

Will I be refunded for shipping charges?

Refunds

I've lost my proof of purchase, what should I do?

What is Connor's policy on returns and exchanges?

I received a faulty item, what can I do?

Can I exchange my items online?

Return Policy

Why can’t I lodge my return online?

Have you received my return?

How do I return an online order?

Return Process

Returns and Refunds

What if I lose my gift card?

Can I return an item purchased with a gift card?

Can I use more than one gift card per order?

How can I purchase a gift card?

How do I use my gift card?

What should I do if I haven't received my gift card?

How do I check my gift card balance?

Gift Cards

Can I use more than one payment method?

Why was my payment declined?

What currency will I be charged in?

Can I get a refund if an item I purchased is now on sale?

Why have I been charged incorrectly?

What payment methods do you accept?

Payment

Payment and Gift Cards

Standard Shipping

Express Shipping

Australia

New Zealand

International – UK 

What are your delivery options?Updated 2 months ago

Australia

Standard Shipping

Express Shipping

New Zealand

Standard Shipping

International – UK

Standard Shipping