Available Monday to Friday 9am to 5pm (Australian Eastern Standard Time) excluding public holidays

Connor

We do our best to make as many products as possible available for Click and Collect, but sometimes stock may be unavailable at your selected store.This can happen for a few reasons, including:<ul><li style="font-size: 16px;">Recent in-store sales</li><li style="font-size: 16px;">Stock discrepancies</li><li style="font-size: 16px;">Items that have become damaged or are no longer sellable</li></ul>If your preferred store doesn&#x2019;t have the item available, you can:<ul><li style="font-size: 16px;">Check nearby stores for Click and Collect availability</li><li style="font-size: 16px;">Choose home delivery instead</li></ul>Home delivery is free for orders over:<ul><li style="font-size: 16px;">$50 in Australia</li><li style="font-size: 16px;">$90 in New Zealand</li></ul>If you need help finding stock or choosing the best delivery option, please contact us&#xA0;<a href="https://connor.gorgias.help/en-GB/contact" style=" text-decoration: none;" id="isPasted" target="_blank" rel="noopener noreferrer">here</a> and our team will be happy to assist.

We do our best to make as many products as possible available for Click and Collect, but sometimes stock may be unavailable at your selected store. This can happen for a few reasons, including: recent in-store sales stock discrepancies items that have become damaged or are no longer sellable What can I do if my store doesn’t have stock? If your preferred store doesn’t have the item available, you can: check nearby stores for Click and Collect availability choose home delivery instead Home delivery is free for orders over: $80 in Australia $100 in New Zealand Need help? If you need help finding stock or choosing the best delivery option, please contact us here and our team will be happy to assist.

Why isn’t my item available for Click and Collect?

Click and Collect

Careers

Can I leave feedback about my experience in store?

Where can I find my closest store?

Social Responsibility

Do you work with any charitable organisations?

Feedback, Stores & Social Responsibility

Checking stock at your local Connor store

Can I leave feedback on a product?

How do I know what size I am?

Product & Sizing

Can I cancel my Click and Collect order?

How can I return a Click and Collect order?

How does Click and Collect work?

How do I update my account details or reset my password?

Where can I see my order history?

How do I get access to your emails and promotions?

Why can’t I sign into my account?

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My Account

How do I apply a discount code?

How can I get 20% off my first order?

I forgot to apply my discount code to my order, what can I do?

Why isn't my discount code working?

Why haven't I received my welcome code?

Discounts Codes & Promotions

Can I change or cancel my order?

Why has my order been cancelled?

I haven't received an order confirmation, has my order gone through?

If there is a problem with my order, who do I contact?

I'm having issues at checkout, can I please get help?

Checkout & Confirmation

Ordering Online

Can I change my delivery address once I've placed my order?

Where can you deliver my order to?

How long will it take for my order to arrive?

What are your delivery options?

What is authority to leave?

How can I track my order?

Shipping

My tracking says my order has been delivered but I haven't received it, what do I do?

Why was my delivery returned to sender?

What should I do if I received a damaged or incorrect item?

Delivery

Shipping and Delivery

When will I receive my refund?

How will I be refunded?

Will I be refunded for shipping charges?

Refunds

I've lost my proof of purchase, what should I do?

What is Connor's policy on returns and exchanges?

I received a faulty item, what can I do?

Can I exchange my items online?

Return Policy

Why can’t I lodge my return online?

Have you received my return?

How do I return an online order?

Return Process

Returns and Refunds

What if I lose my gift card?

Can I return an item purchased with a gift card?

Can I use more than one gift card per order?

How can I purchase a gift card?

How do I use my gift card?

What should I do if I haven't received my gift card?

How do I check my gift card balance?

Gift Cards

Can I use more than one payment method?

Why was my payment declined?

What currency will I be charged in?

Can I get a refund if an item I purchased is now on sale?

Why have I been charged incorrectly?

What payment methods do you accept?

Payment

Payment and Gift Cards

Why isn’t my item available for Click and Collect?Updated 2 months ago