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Connor

Our welcome discount codes are available for new customers who have created an account and subscribed to the Connor newsletter. Please read the information below to ensure you&#x2019;re eligible and to troubleshoot any issues.To receive a welcome discount code, you must:<ul><li id="isPasted" style="font-size: 16px;">Create a Connor customer account</li><li style="font-size: 16px;">Subscribe to our newsletter</li></ul>All welcome codes are emailed within 30 minutes of signing up to our newsletter. If you have not received your welcome code within 30 minutes of signing up, we suggest checking &#xA0;your spam/junk inbox.Our welcome codes are limited to one per email/account. therefore if you have previously created an account or opted in to emails, you may not be eligible for another code.If you&apos;re having issues receiving your welcome code, please reach out to us <a href="https://connor.gorgias.help/en-GB/contact" target="_blank" rel="noopener noreferrer">here</a> and we will look into this for you.&#xA0;

Welcome Discount Code Not Received Our welcome discount codes are available for new customers who have created an account and subscribed to the Connor newsletter. Please read the information below to ensure you’re eligible and to troubleshoot any issues. Who Is Eligible? To receive a welcome discount code, you must: Create a Connor customer account Subscribe to our newsletter Once both steps are completed, your welcome code will be sent to you via email within 30 minutes. Note : This code can only be used on your first purchase and cannot be applied to an order once it has been placed. Where is my discount code? All welcome codes are emailed within 30 minutes of signing up to our newsletter. If you have not received your welcome code within 30 minutes of signing up, we suggest checking your spam/junk inbox. If you are unable to find your discount code or don't know where to look, please check the following: 1. Subscription Status Ensure you are subscribed to our newsletter: Log in to your Connor account Go to My Account > Information Make sure the newsletter subscription box is ticked 2. Account History Welcome codes are limited to one per email/account. If you have previously created an account or opted in to emails, you may not be eligible for another code. 3. Email Folders Check your Junk or Spam folder in case the email was filtered there. Still Need Help? If you’ve checked all of the above and still haven’t received your welcome code, please contact us here before placing your order, and our team will assist you further.

Why haven't I received my welcome code?

Ordering Online

Discounts Codes & Promotions

Careers

Can I leave feedback about my experience in store?

Where can I find my closest store?

Social Responsibility

Do you work with any charitable organisations?

Feedback, Stores & Social Responsibility

Checking stock at your local Connor store

Can I leave feedback on a product?

How do I know what size I am?

Product & Sizing

Why isn’t my item available for Click and Collect?

Can I cancel my Click and Collect order?

How can I return a Click and Collect order?

How does Click and Collect work?

Click and Collect

How do I update my account details or reset my password?

Where can I see my order history?

How do I get access to your emails and promotions?

Why can’t I sign into my account?

How do I unsubscribe from marketing emails?

My Account

How do I apply a discount code?

How can I get 20% off my first order?

I forgot to apply my discount code to my order, what can I do?

Why isn't my discount code working?

Can I change or cancel my order?

Why has my order been cancelled?

I haven't received an order confirmation, has my order gone through?

If there is a problem with my order, who do I contact?

I'm having issues at checkout, can I please get help?

Checkout & Confirmation

Can I change my delivery address once I've placed my order?

Where can you deliver my order to?

How long will it take for my order to arrive?

What are your delivery options?

What is authority to leave?

How can I track my order?

Shipping

My tracking says my order has been delivered but I haven't received it, what do I do?

Why was my delivery returned to sender?

What should I do if I received a damaged or incorrect item?

Delivery

Shipping and Delivery

When will I receive my refund?

How will I be refunded?

Will I be refunded for shipping charges?

Refunds

I've lost my proof of purchase, what should I do?

What is Connor's policy on returns and exchanges?

I received a faulty item, what can I do?

Can I exchange my items online?

Return Policy

Why can’t I lodge my return online?

Have you received my return?

How do I return an online order?

Return Process

Returns and Refunds

What if I lose my gift card?

Can I return an item purchased with a gift card?

Can I use more than one gift card per order?

How can I purchase a gift card?

How do I use my gift card?

What should I do if I haven't received my gift card?

How do I check my gift card balance?

Gift Cards

Can I use more than one payment method?

Why was my payment declined?

What currency will I be charged in?

Can I get a refund if an item I purchased is now on sale?

Why have I been charged incorrectly?

What payment methods do you accept?

Payment

Payment and Gift Cards

Why haven't I received my welcome code?Updated 2 months ago